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Position: Assistant Manager

Primary Function: Develop and motivate staff to provide the highest level of customer service and maximize sales. Effectively supervise store operations, maintain appropriate inventory levels, and promote and maintain a positive work environment.

Duties & Responsiblities

  • Manage and oversee planning and staffing of specific departments, including supervising staff assigned to respective areas.
  • Lead new associate training using an approach we call GUEST, and develop staff by coaching, training and counseling associates.
  • Contribute to performance appraisals and regularly communicate performance issues to Store Manager.
  • Direct the work flow of back room operations including stock room organization, supply needs, shipping/receiving and scheduling for maximum efficiency and productivity.
  • Plan and execute staff schedules and maintain payroll efficiency.
  • Perform opening and closing procedures, including planning daily agenda. Assign, monitor and ensure completion of tasks and projects as outlined in the daily agenda.
  • Monitor store inventory and cleanliness.
  • Exemplify the highest level of customer service standards and reinforce those principles by regularly providing feedback to staff.
  • Anticipate and resolve internal and external customer needs.

Skills /Knowledge

  • 1-2 years of retail management experience, specialty retail preferred.
  • Ability to lift and carry medium to large items several meters, weighing up to 35kg.
  • Good planning and time-management skills for executing multiple tasks simultaneously.

Reports to: Store Manager

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