We are part of "Williams-Sonoma, Inc. Brands" which includes Williams Sonoma, Pottery Barn, pottery barn kids, PBteen, west elm and Williams Sonoma Home. Williams-Sonoma, Inc. Brands are committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us. The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use and disclose such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This policy applies only to customers in Canada.
As a part of our commitment to your privacy, Williams-Sonoma, Inc. Brands will honour customers' requests not to share their information with other marketers and will honour customers' requests not to receive mail, telephone or other solicitations from Williams-Sonoma, Inc. Brands.
See the Following Topics:
Collecting Information About You
Using Information About You
Disclosing Information About You
Marketing Opt Out
Editing, Updating, Correcting and Deleting Information About You
Protecting Children
Cookies
Security
Links to Third Party Sites
Policy Changes
Your Feedback
Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping / billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc., We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we require to provide certain products and services, you will be unable to purchase such products or services, or access certain services, offers and content on our web site.
At the same time that we collect your information, we will seek your consent to use and disclose it as described below. We will not, as a condition of the provision of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the purposes for which the information is provided. If you visit us online you can, in general, visit our web pages without telling us who you are or otherwise revealing any information about yourself.
Using Information About You
We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
We use the personal information you provide for internal purposes, such as confirming, processing and tracking your order, subscription or registration, analyzing preferences, trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Williams-Sonoma, Inc. Brands.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. However, even if you withdraw consent for the above purposes, we may still need to contact you via phone, email or mail to address questions or issues specific to your order, entry, subscription, etc.
Disclosing Information About You
We disclose your information to other companies of the Williams-Sonoma, Inc. Brands for the marketing purposes noted above.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We require our Service Providers to confirm that their privacy practices are consistent with ours.
Your personal information may be processed and/or stored outside of the province in which you reside and/or outside Canada, including in the United States, and the local government, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information through that jurisdiction's local laws.
Although unlikely, in certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Williams-Sonoma, Inc. Brands or to others. We may also disclose your personal information when we believe the law or legal process requires it.
Marketing Opt Out
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from any or all of the Williams-Sonoma, Inc. Brands, please let us know by telling us at the time we collect your information by sending us an email. Please be sure to include your full name, email address, mailing address, full name, and specifically what information you do not want to receive.
Editing, Updating, Correcting and Deleting Information About You
If you would like to update or correct your email address, mailing address or other personal information with us, please contact us as noted below.
Please note that any requests to remove or update your personal information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.
Protecting Children
Williams-Sonoma, Inc. Brands take special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the web site or our services may not work if you delete or disable cookies.
We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers.
Security
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.
Your Feedback
To help us improve our privacy policy and practice, please email us your feedback to .
Effective Date: February, 2010
