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Position: Sales Associate

Primary Function: Provide customers with a unique shopping experience by utilizing excellent customer service, effective selling techniques and providing in-depth product knowledge in a fast-paced, specialty retail environment. Assist shipper/receiver and stockers with stock room and shipments.

Duties & Responsiblities

  • Greet and welcome customers to the store with enthusiasm.
  • Determine and understand customer needs by asking open-ended questions.
  • Explain product features and benefits, while addressing customer needs.
  • Suggest additional items while utilizing sales skills to build multiple sales.
  • Ring items on the cash register and either gift wrap or package items to avoid breakage or damage.
  • Regularly provide feedback to store manager on customer questions and reactions to merchandise and store.
  • Follow through on special orders and customer requests.
  • Receive, ticket, package, log and ship stock merchandise as assigned.
  • Locate and check merchandise in the stock room by utilizing the stock locator.
  • Maintain displays and stock room through regular cleaning, straightening and dusting.

Skills /Knowledge

  • 1-2 years of customer service and retail sales experience preferred.
  • Ability to lift and carry medium to large items several meters, weighing up to 35kg.
  • Good planning and time-management skills for executing multiple tasks simultaneously.

Reports to: Assistant Manager

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